Wheatella Foods LLP ("Wheatella," "we," "us," or "our") respects the privacy of customers, website visitors, distributors, dealers, prospective business partners and individuals who communicate with us.
This Privacy Policy explains how we collect, use, process, store, disclose and protect personal information in connection with our website, products, services, advertising campaigns, business enquiries, distributor and dealer applications, customer orders and related communications.
We are committed to handling personal information responsibly and in accordance with applicable Indian laws.
This Privacy Policy applies to personal information processed by Wheatella Foods LLP through its website and authorised business communication channels.
Depending on the nature of your interaction with us, we may collect the following categories of information.
Payments are currently arranged separately through mutually agreed methods, including UPI or bank transfers. Our website does not currently provide an online checkout facility or integrated payment gateway.
We do not intentionally collect complete debit or credit card credentials through our website.
Depending on the technologies used, we and our authorised service providers may process:
We may collect messages, enquiry details, product feedback, order complaints, photographs, batch details and other information you voluntarily provide when contacting us.
We request that individuals avoid submitting unnecessary sensitive personal information.
We may collect personal information when you:
Website distributor and dealer applications are received through our designated business email.
Information submitted through social media lead advertisements may be transferred to authorised customer relationship management systems for enquiry management and follow-up.
Certain technical information may also be collected through website hosting, analytics or advertising technologies where implemented.
Wheatella Foods LLP may process personal information for the following purposes:
We will process personal information only for purposes supported by valid consent or another lawful ground available under applicable law.
If we intend to use information for a materially different purpose, we will provide appropriate notice and obtain additional consent where required.
When you complete our online Distributor or Dealer Application Form, we collect the information you provide to evaluate your business enquiry.
Applications submitted through the website are delivered to Wheatella Foods LLP's designated business email.
This information may be reviewed by authorised personnel to assess suitability, communicate with applicants and manage the application process.
Submission of an application does not guarantee appointment as a distributor or dealer, exclusive territory rights or any business agreement.
Providing application information does not automatically authorise unrelated promotional communications.
Wheatella Foods LLP may receive enquiries through advertisements and lead forms on Facebook, Instagram and other authorised digital platforms.
Information provided through such forms may be processed using authorised CRM and lead-management services.
We use this information to:
The advertising platforms may separately process information in accordance with their own privacy policies.
When you contact Wheatella Foods LLP, we may use your contact details and the information you provide to respond to enquiries, discuss business opportunities, confirm orders, provide delivery assistance and resolve complaints.
Promotional communications may be sent only where permitted under applicable law and subject to relevant consent and communication preferences.
You may request that promotional messages stop by replying STOP where supported, or by emailing wheatellafoods@gmail.com.
We will take appropriate steps to record and honour valid withdrawal and opt-out requests.
Withdrawal from marketing communications does not necessarily require deletion of information that must lawfully be retained for order fulfilment, accounting, complaint resolution or other permitted purposes.
Where Wheatella Foods LLP relies on consent to process personal information, we will seek consent through appropriate notices and affirmative actions as required by applicable law.
Consent for promotional communications may be requested separately from information necessary to process a specific business application or order.
Individuals may withdraw consent by contacting us through the details provided in this policy or through another applicable withdrawal mechanism made available by Wheatella Foods LLP.
Following a valid withdrawal request, we will stop the relevant consent-based processing within the period required by applicable law, unless continued processing is permitted or required on another lawful basis.
Withdrawal does not retrospectively invalidate processing lawfully undertaken before withdrawal.
Our website may use cookies and similar technologies for essential website operations, performance measurement, visitor analytics and advertising effectiveness.
Depending on the services implemented, technical information may be processed by authorised website hosting, analytics and advertising providers.
Where applicable law requires consent for particular tracking technologies, Wheatella Foods LLP will provide appropriate notice and implement relevant consent controls.
Visitors may manage browser cookies through their browser settings and any website preference mechanisms made available.
Disabling certain technologies may affect website functionality.
We will review the operation of tracking technologies and update this policy or related notices when necessary.
Wheatella Foods LLP respects the privacy and confidentiality of information provided by customers, distributors, dealers and business partners.
We do not sell or rent personal information to unrelated third parties for their independent marketing purposes.
We may share relevant personal information with authorised personnel and trusted service providers where reasonably necessary to:
We may also disclose relevant information when legally required by competent authorities, valid court orders or other lawful processes.
We seek to limit disclosures to appropriate purposes and require reasonable safeguards from service providers handling information on our behalf.
We take reasonable administrative, technical and organisational steps to protect personal information against unauthorised access, disclosure, alteration, misuse, loss or destruction.
Depending on the system involved, safeguards may include:
While reasonable safeguards are maintained, no internet-based system or electronic communication method can be guaranteed completely secure.
Where a personal-data breach occurs, Wheatella Foods LLP will investigate and provide notifications to affected persons and competent authorities where required under applicable law.
We retain personal information only for periods reasonably necessary to fulfil the relevant processing purposes or comply with applicable legal obligations.
Retention requirements may vary according to the information involved.
When personal information is no longer necessary, or valid deletion obligations apply, we will take reasonable steps to erase or anonymise it, subject to lawful retention requirements.
Relevant deletion processes may involve authorised email, CRM, technical service and other applicable systems.
Backup information may be handled according to documented security, retention and deletion procedures.
Subject to applicable Indian law and the commencement of relevant statutory provisions, individuals may have rights concerning their personal information, including:
Requests can be submitted through:
We may request information reasonably necessary to verify the requester's identity and establish their entitlement to make the request.
Requests will be handled in accordance with applicable law, including relevant statutory timelines.
Information subject to legitimate legal retention obligations may not be immediately deleted.
Our website, distributor applications and business enquiry services are not intended to solicit personal information from children.
We do not knowingly seek children's personal information for targeted marketing or business applications.
Where information relating to a child is processed, Wheatella Foods LLP will comply with applicable requirements concerning parental consent, permitted processing and children's privacy as those requirements apply.
If an unauthorised collection is identified, appropriate corrective action will be taken.
Our website and communications may include links to independent social media platforms, online marketplaces and third-party services.
Such third parties may collect or process personal information according to their own privacy notices and applicable legal obligations.
Wheatella Foods LLP is not responsible for privacy practices independently determined by third parties outside our control.
Where customers purchase Wheatella products through marketplaces, relevant order and delivery information may be shared with us for fulfilment, support and legally permitted purposes.
Some authorised technology, communication, hosting and cloud service providers may process or store personal information outside India.
Where personal information is processed or transferred internationally, we will comply with applicable Indian legal requirements and any restrictions that may apply to such transfers.
Individuals may contact Wheatella Foods LLP regarding the collection, use, correction, retention, deletion or security of their personal information.
Privacy enquiries and complaints can be sent to:
We will review requests and complaints and seek to resolve them within the timelines required under applicable law.
Where the law requires designation or publication of a particular privacy contact or grievance officer, Wheatella Foods LLP will make the relevant information available.
This privacy grievance process does not replace the separate procedures for customer orders, shipping, refunds or food-safety complaints.
Wheatella Foods LLP seeks to handle personal information in accordance with applicable Indian law, including:
Where customer information is collected during product-quality or food-safety complaints, relevant records will also be handled consistently with applicable food-safety and recordkeeping obligations.
The company will review its privacy practices as relevant legal obligations and business operations evolve.
Wheatella Foods LLP may update this Privacy Policy from time to time to reflect changes in technology, business operations, information-processing practices or legal requirements.
The latest version will be published on our website with an updated effective or revision date.
Where applicable law requires additional notice or consent for material changes, appropriate steps will be taken.
For privacy-related requests, questions or grievances:
Wheatella Foods LLP