Cancellation & Refund Policy

At Wheatella Foods LLP, we take great pride in crafting high-quality, delicious snacks. Because our products are fresh food items, we follow a simple and fair Cancellation and Refund Policy for orders placed through our live WhatsApp chat.

Order Cancellations

Since we process and dispatch orders quickly to ensure freshness, order cancellations are subject to the following conditions:

• Before Dispatch: You can cancel your order free of charge if you notify us via WhatsApp before the package has been handed over to our delivery or courier partner.
• After Dispatch: Once an order has been shipped, it cannot be canceled or recalled.

Returns & Replacements

Due to the perishable nature of food products, we do not accept general returns or exchanges for reasons like personal preference or change of mind.

However, we will gladly send a replacement or process a refund if:

• You received the wrong item or flavor.
• Your shipment arrived physically damaged during transit.
• There is a verified quality or packaging issue upon arrival.

Reporting an Issue

To request a refund or replacement for an eligible issue:

• Reach out to us on WhatsApp within 24–48 hours of receiving your package.
• Provide your order details along with clear photos or an unboxing video showing the damaged or incorrect items.

Refund Processing

Once your claim is reviewed and approved, refunds will be issued back to your original payment method (UPI / Bank Transfer) within 5 to 7 business days.

Contact Us

For any cancellation, refund, or delivery inquiries, please connect with us directly:

• WhatsApp / Call: +91 8758 146 145
• Email: wheatellafoods@gmail.com
• Address: 610, Aalap-B, Limda Chowk, Rajkot - 360001, Gujarat, India