Welcome to Wheatella Foods LLP ("Wheatella," "we," "us," or "our").
These Terms of Service ("Terms") govern access to and use of our website, product catalogues, business enquiry services, distributor and dealer application facilities, and product-ordering arrangements conducted through our authorised communication channels.
By accessing or using our website, submitting an application, or placing an order with Wheatella Foods LLP, you acknowledge these Terms and agree to be bound by them where a valid agreement is formed under applicable law.
Please read these Terms carefully before using our services.
Nothing in these Terms limits or excludes rights that cannot lawfully be restricted under applicable Indian law.
Our website provides information about Wheatella Foods LLP, our Coin Khakhra products, available flavours, packaging options, business opportunities and contact details.
The website operates primarily as a product information and business enquiry platform.
Customers may enquire about or place orders through authorised WhatsApp numbers, telephone, email or other approved sales channels.
Our website does not currently operate an integrated online checkout or payment gateway.
We may modify or improve our website, product information and services from time to time, subject to applicable legal and contractual obligations.
Individuals entering into purchase agreements or other legally binding arrangements must have the legal capacity to contract under applicable Indian law.
Where a person lacks such capacity, transactions must be undertaken by an appropriately authorised parent, legal guardian or representative.
Users agree to provide accurate, complete and current information when submitting enquiries, applications or orders.
Business applicants and representatives must have the appropriate authority to submit information or enter into agreements on behalf of their organisations.
Wheatella Foods LLP provides information about its Coin Khakhra products, flavours, ingredients, packaging and related specifications through its website, catalogues and authorised communications.
We make reasonable efforts to keep product information accurate and current.
Product availability, flavour combinations, packaging formats and product offerings may change from time to time.
Photographs and visual representations are intended to illustrate the relevant products. Minor differences in appearance or packaging may occur.
However, products supplied must comply with applicable legal requirements and the material specifications agreed or represented to customers.
Where an important product specification changes before order fulfilment, the customer will be appropriately informed and offered remedies required under applicable law.
Wheatella Foods LLP aims to comply with applicable food safety, packaging and labelling requirements under the Food Safety and Standards Act, 2006 and relevant FSSAI regulations.
Customers should carefully review product packaging and applicable product information, including:
Individuals with food allergies, intolerances or specific dietary restrictions should review the relevant product information before consumption and contact us if clarification is needed.
Product claims, descriptions and promotional statements are intended to comply with applicable food advertising and consumer-protection requirements.
Nothing in these Terms excludes liability or remedies that cannot lawfully be excluded for unsafe, defective, mislabelled or otherwise non-compliant food products.
Customers may submit orders through WhatsApp, telephone, email or other authorised sales channels.
Before confirming an order, Wheatella Foods LLP may verify:
An enquiry or request for a quotation does not by itself create a confirmed purchase agreement.
An order becomes confirmed when Wheatella accepts it and communicates the relevant confirmation, subject to any clearly agreed payment or other conditions.
We may decline or request clarification of an order for legitimate reasons, including unavailable products, incorrect details, suspected fraud or delivery restrictions.
Where payment has already been received for an order that cannot be fulfilled, an appropriate refund or other legally compliant resolution will be arranged.
Prices may vary according to product selection, packaging format, quantity, applicable offers and mutually agreed commercial arrangements.
Prices and applicable taxes or charges will be disclosed before an order is confirmed, as required by law.
Once an order has been confirmed, its agreed price will not be changed unilaterally except where legally permitted or mutually agreed.
Payments are currently arranged separately through authorised payment methods, including UPI and bank transfer.
Our website does not currently provide an integrated online payment gateway.
Customers should make payments only to payment details verified through Wheatella Foods LLP's authorised communication channels.
Payment confirmation may be required before dispatch, depending on the agreed order terms.
Shipping is governed by our Shipping & Delivery Policy.
Free shipping is available for eligible direct retail orders to serviceable destinations within India.
Wholesale, distributor, bulk and international shipments may have separately agreed freight arrangements.
Confirmed retail orders are normally dispatched within 1–2 working days, subject to product availability, confirmed payment arrangements and the conditions described in the Shipping & Delivery Policy.
Dispatch time is different from delivery time.
Delivery schedules depend on the destination, logistics serviceability and transportation conditions.
Any material delivery delay or non-delivery concern will be handled in accordance with our published policies and applicable law.
For additional information, refer to our Shipping & Delivery Policy.
Cancellations, returns, replacements and refunds are governed by our Cancellation, Return & Refund Policy and applicable consumer-protection requirements.
Due to food safety and product integrity considerations, correctly supplied packaged food products are generally not returnable solely because of a change of mind or personal taste preference.
However, appropriate remedies remain available for defective, damaged, expired, unsafe, incorrectly supplied, missing or materially misdescribed products, or other circumstances where required by law.
Customers are encouraged to report delivery-related issues preferably within 24 hours after delivery to facilitate investigation.
The 24-hour reporting target does not restrict statutory consumer rights or automatically invalidate complaints submitted later.
Approved refunds will be processed within 10 working days following approval, or earlier where required by applicable law.
Cancellation charges, where any are applicable, must be disclosed and comply with applicable legal requirements. No term in this policy authorises an unfair cancellation charge.
For full details, please refer to our Cancellation, Return & Refund Policy.
Wheatella Foods LLP may invite applications or enquiries from prospective distributors, dealers, wholesalers, retailers and other business partners.
Applicants should provide accurate business and contact information.
Submission of an application does not guarantee:
Any distributorship, dealership, wholesale supply or exclusive-territory arrangement is subject to Wheatella Foods LLP's review and a separately agreed commercial arrangement or written agreement, where applicable.
Product purchase terms, credit arrangements, freight, quantities and other commercial obligations may be specified separately.
Such agreements will apply subject to mandatory applicable legal protections.
Users agree to submit accurate and lawful information through the website's application and enquiry facilities.
Users must not submit information that is fraudulent, misleading, unlawful or submitted without appropriate authority.
Wheatella Foods LLP may use submitted application and enquiry information for the purposes explained in its Privacy Policy.
Submission of information does not grant the applicant a right to appointment, supply, exclusivity or a continuing business relationship.
Unless otherwise stated, the Wheatella name, logos, product images, designs, graphics, product descriptions, website text and other original content are owned by or lawfully licensed to Wheatella Foods LLP.
They are protected by applicable intellectual-property laws.
Visitors are permitted to access and use website content for lawful personal reference and genuine business enquiries.
Unauthorised commercial copying, reproduction, redistribution, modification or use of protected content is prohibited, except where permitted by law or authorised in writing.
No provision in these Terms restricts any use of content that is otherwise lawful under applicable intellectual-property legislation.
Users must not:
We may restrict access or decline service for legitimate security, fraud-prevention or legal reasons, subject to applicable law.
Personal information collected through website visits, business enquiries, distributor applications, advertising leads, WhatsApp orders and other authorised communication channels is handled in accordance with our published Privacy Policy.
For information about collection, processing, sharing, retention, consent withdrawal and privacy rights, please refer to:
https://www.wheatellafoods.com/privacy-policy.html
Our website may contain links to independent websites, social media services, marketplaces, payment providers and other third-party platforms.
These platforms may operate under their own terms, policies and legal obligations.
Wheatella Foods LLP does not control the independent content or practices of third-party websites.
However, nothing in these Terms excludes responsibility that Wheatella Foods LLP may have under applicable law or an agreed transaction merely because a third-party service provider is involved.
We make reasonable efforts to ensure that website content, product information and business communications are accurate.
Occasional typographical, technical or administrative errors may occur.
Where an error materially affects a product, price, order or other contractual term, we will address the matter fairly and in accordance with applicable law.
We will not rely on an error-correction provision to unilaterally deprive customers of statutory rights.
To the extent permitted by applicable law, Wheatella Foods LLP is not responsible for losses arising solely from circumstances beyond its reasonable control where no legal responsibility is attributable to the company.
Nothing in these Terms excludes or restricts liability for:
Any limitation of liability is subject to the Consumer Protection Act, 2019, applicable food safety legislation and other relevant Indian laws.
Wheatella Foods LLP may experience operational disruption due to severe weather, natural disasters, transportation interruptions, government restrictions or other events reasonably beyond its control.
Where such circumstances materially affect an accepted order, we will inform the customer as appropriate and seek a reasonable resolution.
Rights to cancellation, refund or other remedies will remain subject to applicable law and the terms of the confirmed order.
Customers may contact Wheatella Foods LLP regarding orders, delivery, product quality, refunds, cancellations or other service-related concerns.
Where applicable e-commerce grievance provisions require it, complaints will be acknowledged within 48 hours and resolved within one month of receipt, or within any shorter period required by law.
The name, designation and contact details of the designated grievance officer will be disclosed as required by applicable law.
Customers may also pursue remedies through competent consumer-protection authorities and other lawful channels.
Wheatella Foods LLP may update these Terms to reflect changes in business operations, website features, legal requirements or service arrangements.
The revised Terms will be published on our website with an updated effective date.
Material changes affecting existing confirmed transactions will not be applied retrospectively in a manner that unlawfully removes established contractual or statutory rights.
Where legally required, appropriate notice or consent will be obtained.
These Terms are governed by the laws of India.
The parties may first attempt to resolve disputes through Wheatella Foods LLP's customer support or an appropriate mutually agreed dispute-resolution process.
Subject to applicable law and the jurisdiction of competent consumer commissions and statutory authorities, contractual disputes may be brought before courts having jurisdiction in Rajkot, Gujarat.
Nothing in these Terms restricts consumers from approaching a court, consumer commission, regulatory authority or other forum competent under applicable law.
If a provision of these Terms is found invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permissible.
For questions about these Terms of Service, please contact:
Wheatella Foods LLP
For questions about these Terms of Service, please contact:
Wheatella Foods LLP